Policies & Delivery Info

 

We deliver in the greater Los Angeles area.

We are now also offering delivery in South Bay!

Your delivery day will depend on which area you are in (see below).  Generally, we deliver between 12pm-7pm. LA is unpredictable so deliveries can go later, but we’re usually finished by 6pm. Our routing software texts you a link so that you can check the drivers eta. Wait about half an hour once you get the link, so that you can get a better idea of the eta. This does not include short break times.

If you are interested in a group delivery for your staff on Mondays, please call Kali at 310-948-0123.

Please scroll down to learn about our policies, delivery days and areas, pick-up locations, tipping, and frequently asked questions.

Are you outside of our delivery zones? Let us know!

 

We hope to soon expand into the following areas:

  • La Quinta

  • Palm Springs 

  • Cathedral City

  • Thousand Oaks

  • Simi Valley

If you’re in one of these areas, please let us know with the form provided and share with your neighbors and friends! The more interest we have, the sooner we’ll be able to serve you!

Delivery Days

*** If your area is not highlighted on the map, or it’s close to the delivery zone, and you’re unsure if we cover it, please Contact us. ***

A few areas listed on top are only available on one day. Please choose that day when you sign up if you’re in those areas.

  • Topanga — Saturdays Only

  • South Bay—-Sundays Only

  • Agoura Hills — Sundays Only

  • Canoga Park and Chatsworth — Sundays Preferred

  • Calabasas — Saturdays or Sundays

  • Woodland Hills — Saturdays or Sundays

  • All of the San Fernando Valley — Saturdays or Sundays

  • West Hollywood — Saturdays or Sundays

  • Mid City — Saturdays or Sundays

  • Hollywood — Saturdays or Sundays

  • Silver Lake/Los Feliz/Highland Park —- Saturdays or Sundays

  • Downtown LA — Saturdays or Sundays

  • Westside (S.M. Venice, Culver City, Marina, Playa del Rey…) — Saturdays or Sundays (Saturdays are preferred)

  • Pasadena — Saturdays or Sundays

  • Glendale — Saturdays or Sundays

  • Burbank — Saturdays or Sundays

Is your area not listed? Please verify before ordering and let us know you’re interested using the form above!

 

Pick-Up Locations & Days

  • Silver Lake — Sunday

  • Mid City — Saturday

  • Tarzana — Sunday

  • Topanga — Saturday

  • Pasadena — Sunday

In general, our pick-up locations are easy, in that they are on porches, so if you pick up late, you’re ok, so long as you pick up quietly.  However, if it’s the next day, your order will be donated.

***

Please note: During the hotter times of season, we highly recommend home delivery or picking up early to ensure your produce stays fresh. If later pickup is unavoidable, you can give your carrots and greens water and place them in a bowl in the fridge to last longer.

Policies

 

Deadlines for Order Placement, Changes, Cancellations, and Holds

Due to COVID-19, we are asking that you please make changes to your orders by Monday so that we can best prepare for your order. **Orders, additions, deletions, or changes must be made by midnight Tuesday as your card will be charged automatically at 6am the following morning (Wednesday).** If you make a change after this deadline, it won’t apply until the following week. If something comes up and you need to leave town last minute, let us know if you want us to deliver to one of your friend or family members, as long as it’s in our delivery area. Let us know earliest you can on Friday, so that we can make the adjustment to the route. The other option is to add it to our donations, and it will put a big smile on someone’s face!

You’re very welcome to text me if you need help, and are unable to make changes on your own. Emails may not reach me before the deadline.  I often have my hands busy with food and farms, but my phone is with me. (310) 948-0123

To place a hold: Log in, select the date on your calendar, and click on the button “Hold Delivery”. You can hold deliveries well in advance if you already know the dates you’ll be out of town. I can also release holds before the deadline if you change your mind. 

If something comes up and you need to place a hold for the week, we have two great options for you. We can deliver it to your friend in our delivery zone, or we can donate it and credit your delivery fee. If you want us to deliver it to a friend for that one week, it's important to let us know as soon as you can, so that we can add their address to our routes in time before Saturday.

To cancel the subscription: Click on cancel. You may also text or email me (before the deadline) if that is easier. You will be able to resubscribe at any time without having to enter your information again. 

If you are changing the size of your bundle, please change the size rather than make a new subscription — otherwise, you’ll have two subscriptions. 

There is a $30 charge for any chargebacks!

Season Commitments

We do not require a commitment to an entire season. You are charged week by week, and may cancel any time before the weekly deadline. Your card will be charged automatically on Wednesday morning or Thursday morning depending which delivery day you’re on. 

If you missed the deadline but will be out of town, you may elect to donate your delivery to our non-profit partners. Our current donation partners are listed on the Mission page. If you have a friend or family member in our delivery area, you may have your delivery sent there instead. Please text AND email by the Friday before delivery to ensure that we are able to deliver to them! Thursday is better, but we can make it work if you let us know by Friday.

Boxes & Bags

Due to the current COVID-19 situation, we are not taking back reusable bags or boxes. We are using recyclable paper bags instead. Please do not return them. This is until further notice. 

Frequently Asked Questions

 

Q: When is the produce harvested? 

A: Produce is harvested a day or two before our first delivery on Saturday. We pick up the same morning that we pack your delivery and deliver the same day. We do not rely on warehouses in which the produce could potentially be stored for weeks, being sprayed to last longer. In summertime, greens may at times wilt quicker. This is especially true for delicate ones like arugula. If you place them in ice cold water when you receive them, it will crisp up your veggies beautifully!

Q: What if I get a weird piece of fruit or vegetable?

A: Since these fruits & vegetables are straight from the farms, they are not going to be perfectly uniform like in a grocery store. If you receive an especially abnormal piece, however, please let me know! I am happy to give you something extra on the next delivery or a partial credit. It is common, at the end of the season, for fruit to not last as long as when they are in mid season, so please keep that in mind, and keep your fruit in the fridge. It’s just a sign that a new season is coming! 

Q: Can I tip the driver? 

A: Yes, please! Our drivers work hard to bring your produce to your door. Your tips help us keep the delivery fee low. Due to no-contact delivery, you may send tips via Venmo (@kali-star) or add them to your order as an add on in the store. Suggested tip is $2+ per delivery ($5+ in South Bay).

Q: I forgot to pickup — can I get a refund? 

A: No. Any forgotten pickups or cancellations after the deadline are donated to those in need. We will, however, credit back the delivery fee.