Policies & Delivery Info

 

We deliver in the greater Los Angeles area and South Bay to most of Long Beach.

Please read this delivery information.

We deliver on Saturdays and Sundays. Some areas are only on one day (see below).  Generally, we deliver between 12pm-7pm. LA is unpredictable so deliveries can go later, but we’re usually finished by 6pm. Our routing software texts you a link so that you can check the drivers eta. Wait about half an hour once you get the link, so that you can get a better idea of the eta. This does not include short break times.

If you are interested in a group delivery for your staff on Mondays, please call Kali at 310-948-0123.

Please scroll down to learn about our policies, delivery days and areas, pick-up locations, tipping, and frequently asked questions.

Policies

 

Deadline for Order Placement, Changes, Cancellations, and Holds are Tuesdays!

 **Orders, additions, deletions, or changes must be made by midnight Tuesday as your card will be charged automatically at 6am the following morning (Wednesday).** By Wednesday morning orders are sent to our farmers and we are committed to and pay for the harvest. If you make a change after this deadline, it won’t apply until the following week.

We have two great options if you miss the deadline. We can donate it, or deliver to a friend. For pick up locations, anything that isn’t picked up, will be donated. Late pickups at night are usually ok, we just ask that you are quiet picking up.

If you want us to deliver to a friend in our delivery area, let us know latest by Friday morning.

To place a hold: Log in, select the date on your calendar, and click on the button “Hold Delivery”. You can hold deliveries well in advance if you already know the dates you’ll be out of town. I can also release holds before the deadline if you change your mind. 

To cancel the subscription: Click on cancel. You may also text or email me (before the deadline) if that is easier. You will be able to resubscribe at any time without having to enter your information again. 

You’re very welcome to text me if you need help, and are unable to make changes on your own. Emails may not reach me before the deadline.  I often have my hands busy with food and farms, but my phone is with me. (310) 948-0123

Deliveries: We do our best for everyone, but ultimately you are responsible to make sure we can deliver to you. Please provide us with notes for your delivery. The routing app allows a small space for notes, so it’s best to keep them short and abbreviated, or email us and we can help.

If you are in a building without a call box, and we can’t get in, our drivers will still deliver, and we’ll send you a text and photo to be sure that you know where it is. We are not able to reschedule a delivery so please be sure we have the information we need to deliver. In order to continue to provide the best and freshest service we can to all of our members, we are not able to wait if you don’t answer the phone.

Credit Card Updates: If your card needs to be updated due to expiration or you’re waiting for a new card, please update it by the Tuesday deadline. Otherwise, your order will be on hold. We are able to offer a grace period Wednesday morning, but it helps us greatly if you update it in time. After two weeks if it isn’t updated, the subscription will be canceled, but you can reactivate it easily.

If you are still waiting for a card, you can pay with venmo @kali-star, or zelle 310-948-0123. Please send it by Tuesday night, otherwise we can’t promise to keep you on the order for the coming weekend.

There is a $30 charge for any chargebacks. If you had fraud on your card, and are sending chargebacks with your bank, and mistakenly add us to that list, we are charged by the bank, and will need those costs covered.

Season Commitments

We do not require a commitment to an entire season. You are charged week by week, and may cancel and reactivate any time before the weekly deadline.

Bags

For cleanliness, we use recycled paper bags and do not reuse them, please keep them.

Are you outside of our delivery zones? Let us know!

 

We hope to soon expand into the following areas:

  • La Quinta

  • Palm Springs 

  • Cathedral City

  • Thousand Oaks

  • Simi Valley

If you’re in one of these areas, please let us know with the form provided and share with your neighbors and friends! The more interest we have, the sooner we’ll be able to serve you!

Delivery Days

*** If your area is not highlighted on the map, or it’s close to the delivery zone, and you’re unsure if we cover it, please Contact us. ***

A few areas listed on top are only available on one day. Please choose that day when you sign up if you’re in those areas.

  • Topanga — Saturdays Only

  • South Bay—-Sundays Only

  • Agoura Hills — Sundays Only

  • Canoga Park and Chatsworth — Sundays Preferred

  • Calabasas — Saturdays or Sundays

  • Woodland Hills — Saturdays or Sundays

  • All of the San Fernando Valley — Saturdays or Sundays

  • West Hollywood — Saturdays or Sundays

  • Mid City — Saturdays or Sundays

  • Hollywood — Saturdays or Sundays

  • Silver Lake/Los Feliz/Highland Park —- Saturdays or Sundays

  • Downtown LA — Saturdays or Sundays

  • Westside (S.M. Venice, Culver City, Marina, Playa del Rey…) — Saturdays or Sundays (Saturdays are preferred)

  • Pasadena — Saturdays or Sundays

  • Glendale — Saturdays or Sundays

  • Burbank — Saturdays or Sundays

Is your area not listed? Please verify before ordering and let us know you’re interested using the form above!

 

Pick-Up Locations & Days

  • Silver Lake — Sunday

  • Mid City — Saturday

  • Tarzana — Sunday

  • Topanga — Saturday

  • Pasadena — Sunday

In general, our pick-up locations are easy, in that they are on porches, so if you pick up late, you’re ok, so long as you pick up quietly.  However, if it’s the next day, your order will be donated.

***

Please note: During the hotter times of season, we highly recommend home delivery or picking up early to ensure your produce stays fresh. If later pickup is unavoidable, you can give your carrots and greens water and place them in a bowl in the fridge to last longer.

Frequently Asked Questions

 

Q: When is the produce harvested? 

A: Produce is harvested a day or two before our first delivery on Saturday. We pick up the same morning that we pack your delivery and deliver the same day. We do not rely on warehouses in which the produce could potentially be stored for weeks, being sprayed to last longer. In summertime, greens may at times wilt quicker. This is especially true for delicate ones like arugula. If you place them in ice cold water when you receive them, it will crisp up your veggies beautifully!

Q: What if I get a weird piece of fruit or vegetable?

A: Since these fruits & vegetables are straight from the farms, they are not going to be perfectly uniform like in a grocery store. If you receive an especially abnormal piece, however, please let us know! We want to make it right.

Q: Can I tip the driver? 

Yes, please! Our drivers work hard to bring your produce to your door. You can add tips as an add on on the website, or via Venmo (@kali-star) 

Q: I forgot to pickup — can I get a refund? 

No. Any forgotten pickups or cancellations after the deadline are donated to those in need. We will, however, credit back the delivery fee if you have a home delivery and have requested to donate your order.